C.H. Robinson is looking for a Ocean Import Supervisor to join our team in Milan. In this role, you will lead a team of operations specialists and bring strong expertise in ocean import processes.

As Supervisor, you will manage daily workflows, guide and coach your team, and step in hands‑on when needed to ensure smooth and accurate execution of ocean import tasks. You will help solve operational issues, support your team with complex cases, and make sure our services are compliant, reliable, and delivered with high quality from start to finish.

This position is ideal for someone who enjoys working with people, knows ocean import operations inside out, and is comfortable being both a leader and an active part of the daily work when needed. You will play a key role in keeping our operations efficient and supporting our partners with excellent service.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Set clear expectations for the team, assign work, and monitor daily results.
Provide regular coaching to ensure quality, productivity, and strong service levels.
Participate in hiring, onboarding, and developing a diverse and skilled team.
Encourage employee feedback and create an open, inclusive, and supportive team culture.
Support the adoption of new tools, systems, and processes and help manage change.
Optimize daily workflow and identify opportunities to improve processes.
Act as the escalation point for operational issues and handle problem resolution.
Ensure the team follows all internal procedures, customer SOPs, and compliance requirements.
Build strong relationships with internal partners and keep them informed of performance and changes.
Step in to perform operational export tasks when needed and support peers if required.
Prepare performance reports and follow up on actions to improve service, cost, and quality

QUALIFICATIONS

Required:

Bachelor’s or Master’s degree in Business, Logistics, or a related field
At least 5 years of experience in ocean import operations within a freight forwarding environment
Minimum 3 years of experience leading and managing teams
Fluent in Italian and English, both written and spoken

Preferred:

Strong background in logistics operations
Demonstrated success collaborating on cross-functional projects and initiatives
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skilled in building, managing, and nurturing team-oriented environments
Promotes a collaborative, adaptable communication and teamwork style
Excellent written and verbal communication skills, with the ability to engage both internal and external stakeholders
Strong understanding of performance and financial metrics
Effective decision-maker with proven problem-solving and conflict resolution abilities; adept at prioritizing daily responsibilities
Embraces change and consistently applies a continuous improvement mindset
Values a diverse and inclusive work environment

WHAT WE OFFER:

Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms
Comprehensive benefits, including competitive salary and company performance-based bonuses.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

€35,300.00 - €65,700.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Ocean Import Supervisor