This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente Pleno – Engajamento based in Brazil.

This role is focused on ensuring customers achieve real value and success throughout their journey, particularly during onboarding and early-stage adoption of the platform. You will act as a trusted partner for a diverse portfolio of clients, combining empathy and strong communication skills with a data-driven approach to engagement and retention. The position requires constant interaction with customers through multiple channels, ensuring consistent presence and proactive support tailored to each client’s needs. You will play a key role in identifying risks, improving product adoption, and strengthening long-term relationships. The environment is fast-paced, collaborative, and highly customer-centric, ideal for professionals who enjoy balancing relationship building with analytical thinking. This is an opportunity to directly impact customer satisfaction, retention, and overall business growth.

Accountabilities:

Manage a portfolio of clients during their early journey, ensuring successful onboarding, product adoption, and engagement with the platform.
Act as the main point of contact for customers, providing guidance, support, and a consultative approach to their business needs.
Build and execute customer success plans aligned with client goals and platform capabilities.
Monitor customer health metrics and engagement indicators, proactively identifying risks and opportunities for improvement.
Drive retention efforts by anticipating churn risks and implementing corrective actions to ensure customer satisfaction and continuity.
Maintain consistent communication with clients through multiple channels (email, phone, WhatsApp, meetings) based on their needs.
Translate customer data and feedback into actionable insights to improve outcomes and strengthen relationships.

Requirements:

Strong communication skills with the ability to interact effectively with different customer profiles in an empathetic and clear manner.
Experience managing multiple client accounts simultaneously, with strong prioritization and organizational skills.
Previous experience in SaaS customer success or account management roles.
Ability to analyze data and customer metrics, translating insights into structured action plans.
Comfort working in dynamic, fast-changing environments with a proactive and adaptable mindset.
Experience managing medium to high-volume client portfolios.
Strong customer-centric mindset with a genuine passion for helping clients succeed.

Benefits:

Daily flexible benefits (VR/VA) of R$45 per working day.
Home office support allowance.
Health insurance (Bradesco) and dental plan (Amil Dental).
Meal, pharmacy, and childcare assistance benefits.
Transportation support, including shuttle options where applicable.
Extended wellbeing support, including gym partnerships and mental health platforms.
Exclusive discounts on education programs, language courses, and professional development (including internal learning platforms).
Life insurance coverage.
Employee discount platforms and corporate partnerships.
Profit sharing program (PPRL).
Day off on your birthday.
Access to wellness, travel, and lifestyle benefit programs.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Analista de Sucesso do Cliente Pleno - Engajamento