Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Director, Software Development Engineering – Loyalty

Introduction to the team: 

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. 

The Loyalty Engineering organization powers continuous engagement, re-engagement, and re-acquisition for travelers worldwide. We build the systems that create a durable growth flywheel for Expedia, deepening traveler relationships while driving measurable business impact across brands and markets.

In this role, you will lead a significant portion of the Loyalty Engineering organization, overseeing four full-stack teams distributed across multiple geographies. You will be responsible for scaling both the technology and the leadership bench, managing managers and senior/principal engineers while setting a clear technical and operational direction.

You will own the AI-empowered Loyalty charter — defining and delivering next-generation, intelligent engagement experiences powered by modern AI and agentic systems. This is a high-impact leadership role at the intersection of AI innovation, platform engineering, and growth strategy — with the opportunity to shape how loyalty evolves for millions of travelers worldwide.

In this role, you will:

Lead and inspire engineering teams to deliver scalable, resilient, and high-quality software solutions across multiple domains.

Define and drive the technical vision, architecture, and roadmap for large-scale services and platforms, ensuring alignment with business goals.

Provide strategic oversight on system design, API development, and data modeling to enable secure, maintainable, and performant systems.

Foster a culture of operational excellence, continuous improvement, and collaboration across engineering, product, and cross-functional teams.

Safely integrate and operate AI/ML-enabled solutions that improve outcomes, championing best practices in responsible AI deployment.

Cultivate engineering talent, mentoring senior technical leaders and developing high-performing teams adaptable to evolving business needs.

Minimum Qualifications:

Bachelor’s degree in Computer Science or a related technical field; or equivalent related professional experience.

12+ years of relevant professional experience; with 5+ years managing teams.

Proven experience building, managing and scaling high-performing & distributed engineering organizations (50+ engineers), including managing managers and senior/principal-level engineers.

Experience building new teams from scratch and establishing clear operating models, rituals, and execution frameworks

Excellent communicator who can simplify complex AI concepts for executive and cross-functional audiences.

Proven track record of integrating AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Demonstrated ability to apply emerging AI capabilities to solve real customer problems and create differentiated product experiences

Strong coaching orientation; invests deeply in developing engineering managers and senior technical leaders

High ownership mindset with a bias for action.

Preferred Qualifications:

Experience in loyalty, personalization, offers, growth platforms, fintech, or consumer-scale products is strongly preferred.

Demonstrated success in leading engineering organizations through periods of high growth, change, or complexity.

Expertise in full stack engineering, with a proven ability to operate across multiple technical domains and platforms.

Track record of championing data-driven decision making and operational excellence for mission-critical systems.

Deep understanding of safely scaling AI/ML-enabled solutions, including risk mitigation and ethical considerations.

The total cash range for this position in San Jose is $249,000.00 to $348,500.00. Employees in this role have the potential to increase their pay up to $398,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Director, Software Development Engineer - Loyalty