External job description
Amazon's Retail Business Services (RBS) Learning & Development (L&D) team is looking for a passionate and experienced Senior Training Manager to join our team. This role will be responsible for managing and executing L&D initiatives that support the business objectives of RBS within assigned Business Unit(s).
This role will drive training delivery, develop and implement standard work practices, and improve quality and performance results with a focus on core learning programs (Management and Leadership development, Executive Development learning technology training), and Training Return on Investment (ROI).

The ideal candidate brings strong facilitation experience (especially for senior leadership programs), instructional design expertise, a data-driven approach to measuring learning impact, and the ability to partner effectively with business stakeholders to identify performance gaps and deliver scalable training solutions.

Basic qualifications
Bachelor's degree or equivalent
• Bachelor's degree or equivalent
• 7+ years of experience in learning & development, training, or organizational development, including public speaking and group facilitation
• Experience in designing and delivering manager and leadership development programs (e.g., first-time manager, people manager effectiveness, senior leader onboarding)
• Experience with project management, including managing multiple concurrent initiatives
• Demonstrated experience in program impact evaluation — measuring learning effectiveness, behavioral change, and business ROI of training interventions
• Experience in instructional design, including needs analysis and multi-media instruction
• Knowledge of human resource theory, including employee relations, learning, and performance management
• Knowledge of GenAI tools and applications, with willingness to continuously learn as GenAI evolves
• Experience dealing with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Experience defining program requirements and using data and metrics to drive improvements
• Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology

Key job responsibilities
Key job responsibilities
• Partner with Business Unit leaders to understand performance goals, required YOY improvements, trend analysis, and provide training solutions to achieve these goals
• Manage end-to-end delivery of learning programs including Management and Leadership Development, Behavioral programs, and learning technology training
• Conduct needs analysis to identify skill gaps and develop data-driven learning solutions aligned to business priorities
• Design, develop, and deliver manager and leadership development programs including first-time manager onboarding, people manager effectiveness, and senior leader readiness curricula
• Own program management lifecycle for leadership development initiatives — from needs assessment and content design through pilot delivery, iteration, and scaled rollout
• Analyze Learning metrics to identify opportunities and measure Training Return on Investment (ROI) for assigned Business Unit(s)
• Facilitate train-the-trainer sessions to certify trainers within Business Units and ensure consistent delivery standards
• Drive standardization of learning solutions within assigned scope and contribute feedback for continuous improvement
• React quickly and efficiently to production imperatives, scheduling conflicts, and RBS-wide rollouts
• Manage escalations by driving best practices and influencing Learning adoption within assigned Business Unit(s)
• Develop and implement impact evaluation frameworks for leadership programs using Kirkpatrick or equivalent models to measure behavioral change and business outcomes
• Partner with executive leadership to identify leadership capability gaps and co-create development interventions aligned to organizational strategy
• Foster the development and growth of Amazon employees through mentoring, teaching, and coaching
• Actively develop the L&D community by making customers and stakeholders aware of available instructional solutions
• Develop and execute communication strategies for promoting key training processes and initiatives within scope

A day in the life
A day in the life
The L&D team is responsible for the successful orientation, training, and coaching of all employees on cross-department training needs and modalities. As a Senior Training Manager, you will facilitate training initiatives and communicate policies to existing and new employees to ensure RBS performance goals are met and/or exceeded.
A typical day involves collaborating with business stakeholders to understand learning needs, managing training delivery schedules, analyzing program effectiveness data, coaching trainers on delivery standards, and working cross-functionally to ensure alignment of learning solutions with business outcomes. You will provide hands-on leadership and direction to learning resources and trainers within your assigned Business Unit(s).

Basic qualifications

- Experience analyzing business metrics and training data to measure program effectiveness
- Experience collaborating with cross-functional teams
- Experience developing and implementing training programs
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 5+ years of program management, logistics, operations, transportation, learning or related field experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Training Manager, BOS Learning and Development