At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations reinsurance claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Role Overview:

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct Claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Key Responsibilities:

Leadership & Team Management

Lead, manage, and develop a high-performing team, including hiring, onboarding, performance management, coaching, and compensation planning
Provide ongoing technical guidance to claim professionals to ensure consistent and accurate application of policies and procedures
Foster a culture of accountability, collaboration, and continuous improvement
Identify skill gaps and drive targeted training and development initiatives

Claims & Technical Oversight

Direct the handling and resolution of complex claims involving asbestos bodily injury, environmental exposures, workers’ compensation, pharmaceutical, and other mass tort risks
Oversee investigations, including evaluation of coverage, liability, damages, and contractual obligations
Review and approve coverage strategies to ensure consistency, accuracy, and adherence to organizational standards
Lead litigation and dispute management strategies, including oversight of internal and external counsel, experts, arbitration, and settlement negotiations
Serve as a corporate representative or witness in litigation and other legal proceedings as needed

Operational & Strategic Leadership

Establish and refine end-to-end claims and reinsurance recovery processes to improve efficiency, controls, and outcomes
Monitor key performance indicators, operational metrics, and claim billings to assess trends and drive performance improvements
Evaluate productivity, staffing levels, and workload distribution to optimize operations
Ensure adherence to quality assurance standards, internal controls, and compliance requirements
Track departmental performance against business plans and objectives

Reinsurance & Financial Management

Oversee complex ceded reinsurance claims and recovery processes, ensuring accurate reporting and proper segregation of duties
Lead financial forecasting activities related to claims, including budgeting and reserve adequacy
Ensure compliance with regulatory requirements, including SOX, tax filings, and internal/external audits
Identify and implement improvements in data management, reporting systems, and operational processes

Risk Management & Stakeholder Collaboration

Partner with Legal, Finance, Risk Management, Internal Audit, Product, and external stakeholders to manage risk and resolve complex issues
Monitor industry trends, case law, and regulatory developments to proactively identify risks and recommend mitigation strategies
Oversee third-party administrators (TPAs) and vendors to ensure contract compliance, cost control, and service quality

Qualifications:

Experience

10+ years of relevant claims, insurance, or reinsurance experience
Proven leadership experience managing teams and direct reports

Technical & Functional Skills

Advanced expertise in environmental and mass tort claims, including investigation, evaluation, negotiation, and settlement
Strong knowledge of insurance/reinsurance contracts, coverage interpretation, and case law
Deep understanding of claims processes, systems, and regulatory requirements
Ability to analyze complex data, financial forecasts, and operational performance metrics
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)

Leadership Competencies

Strong leadership and people management skills, including coaching, mentoring, and team development
Ability to influence and communicate effectively with senior leaders and diverse stakeholders, including global partners
Strategic thinker with the ability to translate complex issues into actionable solutions
Proven ability to drive results, improve processes, and manage competing priorities

Work Environment & Technology

Company-provided technology includes laptop, monitors, headset, keyboard, and mouse
Remote employees receive a monthly connectivity reimbursement
A dedicated, distraction-free workspace and reliable internet (minimum 50 Mbps download / 5 Mbps upload) are required for remote work

Skills

Claims Administration, Claims Review, Customer Relationship Management (CRM), Regulatory Compliance, Team Development, Vendor Management

Compensation

Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.