Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a Legal Counsel to join our community — someone who is eager to apply their knowledge of international law, gain experience working with a global IT company, communicate with clients from all over the world, and collaborate on interesting and complex tasks together with our Chief Legal Officer.

Sounds exciting? There’s more to come 💛

What you will do:

Negotiate, draft, review, and manage commercial agreements, including Master Service Agreements (MSAs), Statements of Work (SOWs), Non-Disclosure Agreements (NDAs), service agreements, assignment agreements, and other client- and supplier-related contracts;
Support contractual matters involving both Ukrainian and international counterparties;
Conduct legal due diligence and assess legal risks related to suppliers, contractors, and business partnerships;
Review and manage agreements with suppliers to ensure compliance with company standards and business objectives;
Provide legal advice and support to internal stakeholders (HR, IT, Marketing, Finance, Operations) on contractual, commercial, and compliance-related matters;
Assist with maintaining and updating internal legal templates, policies, and contractual processes;
Monitor legislative and regulatory changes relevant to the business and recommend necessary updates to internal policies and contractual frameworks;
Collaborate with external legal advisors when needed on specialized or cross-border matters.

What you need to succeed in this role:

Master’s degree in law;
Fluency in English and Ukrainian, including legal drafting;
2+ years of professional legal experience in commercial, corporate, or technology law;
Foundational knowledge of data protection and privacy laws, such as GDPR and related regulations;
Proven hands-on experience negotiating, drafting, and reviewing contracts with clients and suppliers;
Strong analytical, legal, and research skills with attention to detail;
Goal-oriented, proactive, and comfortable working in a fast-paced, business-driven environment.

Will be an advantage:

Previous experience with international agreements and counterparties would be a plus;
Experience working in IT, outsourcing, SaaS, or international business environments;
Familiarity with GDPR, data protection, or compliance-related matters.

Benefits and Perks:

Providing services during business hours;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your growth and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you a detail-oriented legal professional with a passion for international law and a drive to support a fast-growing global business? Do you thrive in dynamic environments where you can navigate complex legal matters, provide clear guidance, and collaborate closely with experts to deliver excellent results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:1D5

(fluent Ukrainian and English) Legal Counsel (Latvia)