We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Site Reliability Engineer and help us do what we do best: propelling business forward.  This will be a hybrid role working between your home office and our office in Belen, Costa Rica.

We’re looking for a Site Reliability Engineer (SRE) to help ensure the reliability, security, and performance of our customer-facing systems and infrastructure. This role bridges development and operations, applying engineering principles to improve system resilience and scalability.

In this role, you will:

Design, build, and maintain scalable and reliable infrastructure using modern cloud technologies.
Develop and implement monitoring and alerting systems to proactively identify and address issues.
Collaborate with software developers to improve system architecture and performance.
Automate manual processes to increase efficiency and reduce downtime.
Conduct root cause analysis for incidents and implement preventive measures.
Participate in on-call rotation to respond to critical incidents outside of business hours.
Continuously evaluate and improve the reliability and performance of our systems.
Document system configurations, processes, and best practices.

Your background:

Bachelor’s degree in computer science, Engineering, or a related field.
Proven experience as a Site Reliability Engineer or similar role.
Strong understanding of cloud computing platforms (e.g., AWS, Google Cloud, Azure).
Proficiency in scripting languages such as Python, Bash, or PowerShell.
Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).
Solid understanding of networking principles and protocols.
Familiarity with infrastructure as code tools such as Terraform or Ansible.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong communication skills and ability to work effectively with cross-functional teams.

Preferred Qualifications:

Certifications in cloud computing would be preferred (e.g., AWS Certified DevOps Engineer, Google Professional Cloud Architect).
Experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI).
Knowledge of database technologies (e.g., MySQL, PostgreSQL, MongoDB).
Familiarity with Agile methodologies and DevOps practices.
Experience with performance tuning and optimization of distributed systems.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
Life and disability insurance for our employees.
Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Apply Now!

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