As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Services is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform’s AI capabilities. This role will focus specifically on leveraging Falcon’s Artificial Intelligence (AI) and Machine Learning (ML) technologies to enhance threat detection, automate response workflows, and maximize security outcomes for customers. The Platform Professional Services Senior Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform's AI-powered detection and response capabilities.

What You'll Do:

Deployment and Operations activities may include:

Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities
Assist customers in optimizing AI-driven threat detection models and automated response workflows
Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy
Develop and implement AI-driven automation playbooks for security operations
Troubleshoot AI-related customer issues across small to large enterprises
Develop scripting and application solutions using Falcon APIs to enhance AI capabilities
Work closely with customers to interpret AI-generated alerts and findings
Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management
Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows
Support Incident Response teams with AI-powered threat hunting and forensic analysis
Develop and lead AI skills workshops for the Platform Professional Services team
Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral
Ability to travel up to 25% of the time

What You'll Need:

8 years experience performing IT deployments or in an end user/customer environment
Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications
Strong understanding of software deployment technologies
Very knowledgeable on Windows, Mac, and Linux platforms
Experience with AI-powered security tools and platforms
Knowledge of data science principles and their application to security operations
Experience with security automation and orchestration platforms
Very knowledgeable on Windows, Mac, and Linux platforms
Strong knowledge of Microsoft Office applications
Skillful communication and effective ability to build collaborative relationships
Strong experience presenting technical AI content to various audiences
Strong experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
Experience mentoring team members
Some experience leading a team to complete projects
High level of motivation; self-starter; results driven
Potential for travel and assignment work exists
Bilingual proficiency in English and Spanish with strong written and verbal communication skills.

Experience in the following areas preferred:

Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
AI/ML Technologies: Experience with machine learning models, natural language processing, anomaly detection, writing prompts
Programming for AI: Python, R, or similar languages for data analysis and model development, working with agents and/or building agents
Operating Systems: Windows, Linux, Mac
Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Development: PowerShell, Python, Bash, Batch
Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
Database: SIEM, MSSQL, Splunk, LogScale
Identity: Identity, Active Directory, Azure-AD, SSO
Cloud: AWS, Azure, and GCP

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Platform Professional Services Sr. Consultant, AI (Remote, MEX)